Terms of Service

Visit.Works Organization Agreement. Last updated August 2026.

This agreement is between Visit.Works LLC ("Visit.Works", "we", "us") and the organization identified in your Visit.Works account (the "Organization", "you"). It governs the Organization's subscription to and use of the Visit.Works service, the scheduling, routing, and field-service management application we host at your account's web address, together with its related features (the "Service").

This agreement is accepted in the application by your account Owner, who affirms at acceptance that they are authorized to bind the Organization. The version you accept, the date and time of acceptance, and the identity of the person accepting are recorded permanently.

Each individual person who signs in additionally accepts the Visit.Works User Agreement, which covers individual account use. If the two conflict with respect to the business relationship between Visit.Works and the Organization, this agreement controls.

1. Acceptance and authority

1.1. Acceptance. This agreement takes effect for the Organization when a person with authority to bind the Organization accepts it in the application (the "Owner"). Acceptance is recorded against the specific published version presented, identified by a cryptographic hash of its exact text.

1.2. Authority. By accepting, the Owner represents that they are authorized to enter into this agreement on the Organization's behalf. If the person accepting does not have that authority, they may not accept, and the Organization may not use the Service.

1.3. Out-of-band acceptance. Where the Organization and Visit.Works have executed a separate written agreement covering the Service, Visit.Works may record that acceptance on the Organization's behalf, noting the supporting evidence. The separate written agreement controls over this one to the extent they conflict.

2. Definitions

• "Organization Content" means all data and materials submitted to the Service under the

Organization's account by the Organization or its Users, including customer records, contact details, addresses, service history, schedules, routes, quotes, notes, and uploaded files. It does not include Feedback or Usage Data.

• "User" means an individual invited into the Organization's account who uses the Service on

the Organization's behalf.

• "Usage Data" means data about the provision, use, and performance of the Service (such as

logs, metrics, and feature-usage information), as distinct from the content of Organization Content.

• "Feedback" means suggestions or comments about the Service provided to Visit.Works.
• "Fees" means the amounts payable for the Service under Section 4.

3. The Service

3.1. Access and use. During the term of this agreement, the Organization may access and use the Service for its internal business purposes, subject to this agreement and the User Agreement.

3.2. Accounts and invitations. There is no self-service signup. Users join the Organization's account only by invitation issued from within the account. The Organization is responsible for whom it invites, for the roles and permissions it assigns them, and for all activity that occurs under its Users' accounts. The Organization will ensure its Users keep their credentials confidential and will promptly deactivate Users who should no longer have access.

3.3. Owner. Each Organization has exactly one Owner, who has full administrative control, including user management, permissions, data export, and acceptance of agreements. The Organization is responsible for keeping its Owner designation current with Visit.Works.

3.4. Support. Visit.Works provides support through the in-application support and help features. We aim to respond promptly but do not commit to specific response times unless agreed in writing.

3.5. Feedback and Usage Data. The Organization is not required to provide Feedback; if it does, Visit.Works may use it without restriction or obligation. Visit.Works may collect and use Usage Data to provide, maintain, secure, and improve the Service, and will disclose Usage Data outside Visit.Works only in aggregated or de-identified form that does not identify the Organization, its Users, or its customers.

4. Fees and payment

4.1. Fees. Fees, if any, are as set out in a written order, quote, or pricing arrangement agreed between the Organization and Visit.Works. If no such arrangement exists, the Service is provided without charge until the parties agree on one; Visit.Works will give at least 30 days' written notice before Fees first apply or before an increase to existing Fees takes effect.

4.2. Payment. Unless otherwise agreed in writing, invoiced Fees are due in U.S. dollars within 30 days of the Organization's receipt of the invoice, and Fees are non-refundable except where this agreement says otherwise.

4.3. Taxes. Fees are exclusive of taxes. The Organization is responsible for applicable sales, use, and similar taxes arising from its purchase, excluding taxes on Visit.Works' income.

4.4. Good-faith disputes. If the Organization disputes an invoice in good faith, it must notify Visit.Works before the payment due date, and the parties will work together to resolve the dispute promptly. Undisputed amounts remain due.

5. Organization Content

5.1. Ownership. As between the parties, the Organization owns the Organization Content. Visit.Works claims no ownership of it.

5.2. License to Visit.Works. The Organization grants Visit.Works the right to host, copy, process, transmit, display, and create operational derivatives (such as computed routes, geocoded coordinates, and search indexes) of Organization Content solely to provide, maintain, secure, and support the Service and as otherwise permitted by this agreement.

5.3. No training on your data. Visit.Works does not use Organization Content to train machine-learning models.

5.4. Responsibility. The Organization is responsible for the accuracy and lawfulness of Organization Content, and represents that it has all rights and permissions needed, including any required notices to or consents from its own customers, for the Organization Content to be used as described in this agreement.

5.5. Prohibited data. The Service is not designed for regulated categories of sensitive data. The Organization will not submit: protected health information subject to HIPAA; payment-card data subject to PCI DSS; Social Security numbers or other government-issued identification numbers; or consumer credit information subject to the FCRA. Ordinary business contact and service-location information about the Organization's customers is expected and fine.

5.6. Export. The Organization's Owner can, at any time, download a complete self-service export of the Organization's data from within the Service. The export is a single archive containing the Organization's customer, location, visit, estimate, and related records as CSV files, together with every photo and document the Organization has uploaded. This export remains available both while the account is active and throughout the 180-day inactive hold described in Section 7.3, so the Organization can always retrieve a complete copy of its data before it is deleted.

6. Privacy, security, and service providers

6.1. United States only. The Service is offered to organizations and users in the United States, and Organization Content is hosted and processed in the United States.

6.2. Security. Visit.Works maintains commercially reasonable administrative, technical, and physical safeguards for the Service, including: passwords stored only as modern memory-hard hashes (never in plaintext); session and access tokens stored only in hashed form; database-enforced row-level isolation between organizations; encryption of stored service credentials; automatic expiry of sign-in sessions; and routine automated backups of the Service database.

6.3. Service providers. Visit.Works uses a small number of third-party providers to operate the Service, limited to what each function needs:

• Geocoding. Service-location addresses entered by the Organization are sent to the

OpenStreetMap Foundation's Nominatim geocoding service to convert them to map coordinates for routing.

• AI-assisted help (optional feature). When a User chooses to use the built-in AI help

assistant, the text of their help conversation is sent to Anthropic, PBC to generate answers. Organization Content is not sent, only what the User types into the help conversation and Visit.Works' own help documentation.

• Email delivery. Transactional email (invitations, password resets, notifications, and

quote emails the Organization chooses to send to its customers) is delivered through an email provider on Visit.Works' behalf.

• Hosting. The Service runs on infrastructure operated by or for Visit.Works. Route

calculation and document search run on Visit.Works' own infrastructure and do not involve an external provider.

Visit.Works remains responsible for its service providers' handling of Organization Content and will notify the Organization of material changes to this list through a revised version of this agreement or written notice.

6.4. Access by Visit.Works staff. Visit.Works staff may access the Organization's account and data only as needed to provide support, investigate abuse or security incidents, comply with law, or operate the Service.

6.5. No sale of data. Visit.Works does not sell Organization Content or personal information, and does not use it for advertising.

6.6. Legal process. If Visit.Works receives a legal demand for Organization Content, it will notify the Organization before disclosure unless legally prohibited, and will limit any disclosure to what is legally required.

7. Data retention and deletion

7.1. Uploaded files. File attachments (such as photos and documents) are automatically and permanently deleted after a retention period. The default is 180 days, and this default is configurable by the Organization. Records the Organization needs long-term should be exported before the period lapses.

7.2. Backups. Service backups are kept on a rolling schedule and age out over time.

7.3. On termination. Upon termination of this agreement, or when the Organization's account is otherwise deactivated, the Organization's schedule and day-to-day access to the Service are turned off, but the account enters a 180-day hold during which the Organization's data is retained. Through that hold, the Organization's Owner can sign in solely to download the complete self-service export described in Section 5.6. At the end of the 180-day hold, the Organization's account data is permanently deleted, after which recovery is not possible.

7.4. Records that survive. Deletion does not extend to records Visit.Works maintains as evidence of the relationship itself, agreement-acceptance records, support-ticket history, audit and security logs, and billing records, which are retained even after account deletion.

8. Restrictions

The Organization will not, and will ensure its Users do not: (a) sell, sublicense, or provide the Service to third parties outside the Organization; (b) reverse engineer the Service except to the extent permitted by law; (c) circumvent or test the security of the Service without written permission; (d) access the Service to build a competing product; (e) use the Service in violation of applicable law; or (f) use the Service for activities where failure of the Service could lead to death, personal injury, or severe environmental damage. Visit.Works may suspend access as described in Section 13.2 for violations of this section.

9. Confidentiality

9.1. Each party may receive non-public information from the other that is identified as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Organization Content is the Organization's Confidential Information.

9.2. The receiving party will use the disclosing party's Confidential Information only to perform under this agreement, will protect it with at least reasonable care, and will not disclose it except to employees, advisors, and contractors who need it and are bound by obligations at least as protective.

9.3. These obligations do not apply to information that is or becomes public through no fault of the recipient, was known to the recipient without obligation before disclosure, is received from a third party without breach, or is independently developed. The recipient may disclose Confidential Information where legally required, giving advance notice to the disclosing party where permitted.

10. Warranties and disclaimers

10.1. Mutual. Each party represents that it is validly organized and in good standing, that it has the authority to enter into this agreement, and that it will comply with laws applicable to its performance under this agreement.

10.2. Disclaimer. Except as expressly stated in this agreement, the Service is provided "as is" and "as available." Visit.Works disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Visit.Works does not warrant that the Service will be uninterrupted or error-free. Routing, scheduling, and travel-time outputs are computed estimates and are not warranted to be optimal or accurate; the Organization remains responsible for its own operational decisions.

11. Limitation of liability

11.1. Cap. Each party's total cumulative liability arising out of or related to this agreement will not exceed the greater of (a) the Fees paid or payable by the Organization in the 12 months before the first event giving rise to liability, or (b) one hundred U.S. dollars ($100).

11.2. Damages waiver. Neither party will be liable for lost profits or revenues, loss of data, or consequential, special, indirect, exemplary, or punitive damages, even if advised of the possibility.

11.3. Exceptions. The cap and waiver do not apply to: a party's indemnification obligations under Section 12; the Organization's payment obligations; either party's breach of Section 9 (Confidentiality); or a party's gross negligence, willful misconduct, or fraud.

11.4. Application. These limitations apply regardless of the theory of liability, contract, tort, statute, or otherwise, and even if a limited remedy fails of its essential purpose.

12. Indemnification

12.1. By Visit.Works. Visit.Works will defend the Organization against third-party claims alleging that the Service, used as permitted under this agreement, infringes that third party's U.S. intellectual-property rights, and will pay resulting damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement. If such a claim arises, Visit.Works may procure the right to continue the Service, modify or replace the affected part, or terminate the affected use and refund any prepaid unused Fees. This obligation does not cover claims arising from Organization Content, from combination with things not provided by Visit.Works, or from use in violation of this agreement.

12.2. By the Organization. The Organization will defend Visit.Works against third-party claims arising from Organization Content or from the Organization's use of the Service in violation of this agreement or applicable law, including claims by the Organization's own customers or employees concerning data the Organization submitted, and will pay resulting damages, costs, and reasonable attorneys' fees finally awarded or agreed in settlement.

12.3. Procedure. The protected party must promptly notify the indemnifying party of the claim, give reasonable assistance at the indemnifying party's expense, and allow the indemnifying party sole control of the defense and settlement, provided no settlement imposes obligations on the protected party without its consent.

13. Term, suspension, and termination

13.1. Term. This agreement runs from the Owner's acceptance until terminated under this section.

13.2. Suspension. Visit.Works may suspend the Organization's access (with notice where practicable) if: Fees are more than 30 days overdue; the Organization or a User materially breaches this agreement or the User Agreement; or the Organization's use poses a security, legal, or operational risk to the Service or others. Visit.Works will restore access once the cause is resolved.

13.3. Termination by the Organization. The Organization may terminate at any time by written notice to Visit.Works. Prepaid Fees for the remainder of a paid period are non-refundable unless otherwise agreed.

13.4. Termination by Visit.Works. Visit.Works may terminate: for material breach not cured within 30 days of written notice; immediately for a breach incapable of cure; or for convenience on at least 60 days' written notice (in which case Visit.Works will refund prepaid Fees prorated for the unused period).

13.5. Effect. Sections 4 (for accrued amounts), 5.1, 7, 9, 10.2, 11, 12, 13.5, and 15-16 survive termination. Post-termination data handling is governed by Section 7.

14. Changes

14.1. To the Service. Visit.Works may improve and modify the Service and may add, change, or retire features. Visit.Works will give reasonable advance notice of changes that materially reduce the Service's core functionality.

14.2. To this agreement. Visit.Works maintains this agreement in numbered versions. When a new version is published, it takes effect on its stated effective date, and the Owner will be asked to review and accept it at their next sign-in after it takes effect, every user in the Organization is unable to sign in until the Owner accepts. Continued use after acceptance is governed by the accepted version; each version's exact text is preserved and verifiable. If the Owner declines a new version, the decline is recorded, no new sign-ins are permitted, and either party may terminate under Section 13. In urgent cases (for example, a legally required change), Visit.Works may end active sessions so the new version is presented immediately.

15. Governing law and disputes

This agreement is governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally by notice to the other party. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and each party consents to their jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. General

16.1. Entire agreement. This agreement (together with the User Agreement and any separately executed written agreement under Section 1.3) is the entire agreement between the parties regarding the Service and supersedes all prior discussions. Terms on an Organization purchase order do not apply unless Visit.Works agrees to them in a signed writing.

16.2. Assignment. Neither party may assign this agreement without the other's consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, with notice to the other party.

16.3. Severability and waiver. If a provision is unenforceable, the remainder stays in effect. Not enforcing a right is not a waiver of it.

16.4. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except the Organization's payment obligations.

16.5. Independent contractors; no third-party beneficiaries. The parties are independent contractors. This agreement creates no third-party beneficiaries; in particular, the Organization's customers gain no rights under it.

16.6. Notices. Notices to Visit.Works LLC go to help@visit.works. Notices to the Organization go to the Owner's email address on file. Email notice is effective when sent.